The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes. We can gift wrap your purchase for an additional $10.00 service charge. Your gift wrapping is guaranteed to be unique and one of a kind. We use a variety of paper, ribbon, and decorative embellishments to create a very elegant gift wrap. Just let us know in a note at checkout that you would like your gift wrapped and we will create a gift wrapping listing for you in order to bill you for the service.
We are committed to providing our customers with well thought of and exceptionally made custom and personalized orders. Scroll through our website and our custom products section to get an idea of what you'd like. Anything you see on our website can be reproduced in larger or smaller sizes. We can also make things in the colors that suit you. Contact us and we will get back to you with an idea and proofs that will give you a good idea about what your project will look like.
Yes. Wholesale ordering is available. If you need a certain item or design in wholesale quantity we will certainly do that for you with competitive pricing. Please contact us for further details.
When you buy through our Etsy shop or at www.thearabesque.com you will be directed to make an Etsy account. Etsy provides a secure platform for checkout and payment and accepts all major credit cards and Paypal. You now also have the option of checking out as a guest.